Privacy Policy
At Better Borrowing we are committed to protecting your privacy in accordance with the
Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices
in relation to the handling and use of personal information.
What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. Personal
information may include any sensitive information (including health information) and may
include any information you tell us about any vulnerability you may have. We use the
information you provide to advise about and assist with your credit needs. We only
provide your information to the companies with whom you choose to deal (and their
representatives).
We also use your information to send you requested product information and to enable
us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We
may do so by mail or electronically unless you tell us that you do not wish to receive
electronic communications.
We may occasionally notify you about promotions, new services and special offers,
events or articles we think will be of interest to you. We may send you regular updates
by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help
resolve any problems.
What if you don’t provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with
your credit needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the
personal information we hold and to protect its privacy and security. We keep personal
information only for as long as is reasonably necessary for the purpose for which it was
collected or to comply with any applicable legal or ethical reporting or document
retention requirements.
We hold the information we collect from you securely online through your client portal
and cloud-based services, hard copy documents are securely stored and destroyed
when our record keeping requirements are met.
We ensure that your information is safe by using trusted cloud-based providers and
encryption protocols, as well as storing your hardcopy files in a single use (not shared)
office which is physically secured.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee e.g. for administration
and supervision activities, contractors who supply services to us e.g. to handle mailings
on our behalf, or to other companies in the event of a corporate sale, merger, re-
organisation, dissolution or similar event. However, we will do our best to ensure that
they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or
under some unusual other circumstances which the Privacy Act permits.
Disclosures to overseas recipients
Some of the recipients to whom we disclose your personal information may be based
overseas. It is not practicable to list every country in which such recipients are located
but it is likely that such countries will include the Philippines, India, and Nepal.
- From time to time, we will use your contact details to send you direct
marketing communications including offers, updates and newsletters that are
relevant to the services we provide. We may do so by mail or electronically
unless you tell us that you do not wish to receive electronic communications.
- You can unsubscribe ‘opt-out’ by notifying us and we will no longer send
information to you.
The information we obtain from you is used, subject to compliance with Australia’s
privacy and credit reporting laws, only for the purposes listed in this Consent and is not
disclosed to any other person except with your permission or as permitted, or required,
by law.
How can you check, update or change the information we
are holding?
Upon receipt of your written request and enough information to allow us to identify the
information, we will disclose to you the personal information we hold about you. We will
also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to Ben Leyshon at
PO BOX 7193 South Penrith NSW 2750.
We do not charge for providing access to personal information.
Your consent
By asking us to assist with your credit needs, you consent to the collection and use of
the information you have provided to us for the purposes described above.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or
complaints, please contact Ben Leyshon at PO BOX 7193 South Penrith NSW 2750.
Complaints
Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about
it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer
– Ben Leyshon at PO BOX 7193 South Penrith NSW 2750 make sure you include as
much information as you can.
You should explain the details of your complaint as clearly as you can. You must do this
in writing. When we receive a complaint, we will attempt to resolve it promptly.
It's what we do:
- Home Loans and Investment Properties, easy and stress free processes
- Financing for share portfolios and wealth creation
- Experienced managed fund options; finding a mutual fund with a pool of investors all striving for wealth creation.
Get in Touch.
Book a convenient time into Ben's calendar below to find out
your borrowing capactiy, or review your existing loans.
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Disclaimer
Leybel Consulting Pty Ltd (90 660 320 632) trading as Better Borrowing (542864) is authorised under Australian Credit Licence 389328. Disclaimer statement: This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances. Each application is subject to lenders terms and conditions, fees and charges and eligibility criteria apply.